uv999 Privacy Policy — How We Protect Your Personal Data

uv999 collects two broad categories of personal data: data you actively provide to us, and data we collect automatically as you use the Platform. The specific data points we collect include:

• Identity data: your full name, date of birth, and, where KYC verification is required, copies of government-issued identity documents such as your National ID (NID) card or passport.
• Contact data: your mobile phone number (which must be a Bangladesh-registered number), and optionally an email address. Your mobile number is linked to your deposit wallet (bKash, Nagad, Rocket, or Upay) for withdrawal verification purposes.
• Financial data: transaction history including deposit amounts, withdrawal amounts, payment method identifiers (e.g. the last four digits of a mobile wallet number), and timestamps. uv999 does not store full payment card numbers or full mobile wallet credentials — these are processed by the relevant payment provider directly.
• Gaming and betting data: records of games played, bets placed (including stake, market, selection, and outcome), bonus claims, and session duration. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on pages, and clickstream data. This data is collected automatically via server logs and first-party analytics tools.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than for KYC document verification), or health data, except where you voluntarily provide such information in the context of a responsible gaming self-exclusion or problem gambling disclosure.

uv999 processes your personal data for the following purposes. Each purpose is supported by a legal basis as described in Section 5 below:

• Account creation and management: to register your account, verify your identity, maintain your account balance, process your bets and game sessions, and provide you with access to all Platform features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to verify that payment accounts are registered in your name; and to maintain a complete record of all financial transactions on your account for reconciliation and audit purposes.
• Regulatory compliance and fraud prevention: to comply with anti-money laundering (AML) obligations, to screen transactions for indicators of fraud, match-fixing, or money laundering, and to report suspicious activity to relevant authorities where required by applicable law.
• Responsible gaming: to monitor gaming patterns for indicators of problem gambling (such as sudden increases in stake size, extended session durations, or unusual deposit frequency) and to proactively offer responsible gaming tools or support to players whose behaviour suggests they may be at risk.
• Customer support: to respond to queries, complaints, and disputes submitted via email at [email protected]; to maintain records of support interactions for quality assurance and dispute resolution; and to identify and escalate technical issues reported by users.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data to understand how users navigate the Platform, identify performance bottlenecks, test new features, and improve the overall user experience. This analytics data does not identify individual users.

uv999 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you — for example, we do not use automated profiling to permanently ban accounts without human review. All account closure decisions that materially affect a player's access to funds involve a human review step.

uv999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service providers and data processors: companies that provide services on our behalf under contractual data processing agreements — for example, our payment processing partners (bKash, Nagad, Rocket, Upay, and affiliated banking partners), KYC identity verification providers, cloud hosting providers, and analytics platforms. These providers are permitted to process your data only for the specific purpose for which they were engaged and under strict confidentiality obligations.
• Law enforcement and regulatory authorities: where we are required by applicable law, court order, or regulatory direction to disclose your personal data to a government body, law enforcement agency, or regulatory authority. uv999 will notify you of such a disclosure request where permitted to do so by law.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of uv999's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the acquiring entity will be bound by this Privacy Policy or a policy offering equivalent protections.
• Fraud prevention networks: aggregated, anonymised fraud signals may be shared with industry fraud prevention networks to help identify and block fraudulent activity across the online gambling sector. No individually identifying data is shared in this context.

uv999 does not transfer personal data outside of the jurisdiction in which it is processed unless the destination country offers an equivalent level of data protection, or appropriate contractual safeguards (such as standard contractual clauses) are in place. Where data is stored on cloud infrastructure, uv999 ensures that the hosting provider complies with applicable data protection standards.

uv999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our general retention schedule is as follows: account data and KYC documents are retained for a minimum of 5 years from the date of account closure, in accordance with standard AML record-keeping obligations; transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of each transaction; support interaction records are retained for 2 years from the date of the interaction; technical and device data (server logs) are retained for 12 months from collection.

When personal data is no longer required and no legal obligation requires its retention, uv999 will securely delete or anonymise the data so that it can no longer be associated with an identified individual. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.

As a user of the uv999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days:

uv999 will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline to act on the request. We may need to verify your identity before processing a data rights request to ensure we do not disclose your data to an unauthorised third party.

The uv999 platform does not contain links to third-party websites or services. All navigation and content on uv999.bet is internal to the Platform. If in the future any third-party link is added to the Platform, it will be clearly identified, and uv999 accepts no responsibility for the privacy practices or content of any third-party site. We recommend reviewing the privacy policy of any third-party site you visit independently of uv999.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how uv999 handles your personal data, please contact our Data Support team. We aim to respond to all data-related enquiries within 30 days of receipt.

Email support (plain text, not a link): [email protected]. Support hours: 24/7 Bangladesh Standard Time (UTC+6).